Section 1.2

part1_02

EO Assessment Tool:
Employers’ Organization membership needs survey

Purpose

Assessing the EO’s overall strength and organizational capacity is a necessary step in ascertaining the basic competences, strengths, and weakness of the organization to carry out either assessment or advocacy work. A membership needs survey can provide an EO with invaluable information on how effective or not it is perceived by its members.

How to use this tool

This tool contains a range of possible questions that an EO can use to survey its member firms. It is divided into seven elements: services, representation, current issues, communication, regions, governance and subscriptions, and looking ahead. It is designed in such a fashion that an EO can pick and choose the questions they want and customize them further effectively. By asking survey respondents to identify whether they are male or female, the EO will be able to determine if there are potential gender differences in perceptions of the EO's services, representation of issues, and effectiveness.

PART I: SERVICES

1. Listed below are a number of different "NAME OF EO" services available to your firm.

a. indicate whether or not you are aware of "NAME OF EO" providing these services;
If you are aware of that service:

b. indicate on a scale of 1 to 5 the importance to you of that service when considering your membership of "NAME OF EO"

(5)(4)(3)(2)(1)
Very important       Not important at all

c. Provide a rating (on a scale of 1 to 5) of the performance of “NAME OF EO” in delivering each  service (for those services that you are aware of).

Services Q.1a) Aware of Service?Q.1b) Importance for your membership of “NAME OF EO”?Q.1c) Performance of “NAME OF EO” in delivery of Service?
Yes No    
Economic & Business Information        
Industrial Relations (includes collective bargaining assistance)        
HR/Employee Relations Information (includes services, such as recruitment, services, pay - salary structures or classification and performance- productivity)        
HR Best Practice        
Management Training and Development        
Legal        
Equality/Diversity        
Health & Safety        
Environment        
Education        
Transport & Infrastructure        
Energy        
Competition/Business Law/Regulatory Issues        
Telecommunications        
Trade promotion        
Science, Innovation & Technology        
HIV/AIDS Management Services        

2. Approximately, how often do you or your colleagues use the services listed below?

a. Please also indicate in the last column below, the three "NAME OF EO" services which you or your colleagues use most frequently

ServicesQ.2) Approximate Frequency of Use Q.2a) Name 3 services used most frequently
Very Often
1
Often
2
Occasionally
3
Never
4
Only when a problem occurs
5
 
Economic & Business Information              
Industrial Relations              
HR/Employee Relations Information              
HR Best Practice              
Management Training and Development              
Legal              
Equality/Diversity              
Health & Safety              
Environment              
Education              
Transport & - Infrastructure              
Energy              
Competition/Business Law/Regulatory Issues              
HIV/AIDS Management Services              
Telecommunications              
Science, Innovation & Technology              

 

PART II: REPRESENTATION

3. "NAME OF EO" represents business and employer interests at national, regional, and international levels, in many different areas. For each of the areas listed below, we would like you to:

a. indicate whether or not you were aware of "NAME OF EO" representation in the areas listed;
If you are aware of that service:

b. indicate on a scale of 1 to 5 the importance to you of that representation when considering your membership of "NAME OF EO"

(5)(4)(3)(2)(1)
Very important       Not important at all

c. Provide a rating (on a scale of 1 to 5) of the performance of “NAME OF EO”  in representing business in this area

RepresentationQ.3a) Aware of Service?Q.3b) Importance for your membership of “NAME OF EO”?Q.3c) Performance of “NAME OF EO”?
Yes No  
Economics & Taxation      
Employee/Trade Union Affairs      
Collective Agreements      
Employment Legislation      
Social Policy      
Health & Safety      
Environment      
Business & Education      
Competition/Business Law & Regulatory Issues      
HIV/AIDS Management Services      
Transport & Infrastructure      
Energy      
Telecommunications      
Science, Innovation & Technology      
Public/Private Partnership      
Equality/Diversity Issues      
Regional Issues      
North/South Trade      
World Trade/Int. Business Organizations.      
Corruption & good governance      
Red tape & costs on business      
Security      

 

4. In your view how effective or ineffective do you feel “NAME OF EO” is in representing business and employer interests in the following areas regarding the following “groups”? (Please list three as appropriate)

 Very EffectiveFairly EffectiveNot very EffectiveNot at all EffectiveDon’t Know
Government & Parliament majority members          
Opposition Parties          
State Agencies & Government Departments          
Trade Unions          
NGO’s- civil society          
General Public          
Regional  level          
International level          

 

5. In terms of constraints that negatively impact on firms, particularly on small firms, do you see “NAME OF EO” as a strong and effective actor working to provide positive solutions? 

Strongly agree
(1)

Fairly strongly agree
(2)

Do not agree
(3)
Do not agree at all
(4)

Don’t know/can’t say
(5)

         

 

6. Please indicate how much you agree or disagree with each of the following statements about “NAME OF EO” in relation to their service to your organization? (Please list three as appropriate)

 Strongly AgreeTend to AgreeNeither Agree Nor DisagreeTend to DisagreeStrongly Disagree
Range of services provided, covers our business needs          
“NAME OF EO” understands our business and its needs          
We receive a professional and courteous service          
We receive a fast and effective response to queries/problems          
“NAME OF EO” responds promptly and effectively to policy issues          
“NAME OF EO” anticipates and initiates effective action on relevant policy issues          
We receive good value for money          
“NAME OF EO” displays leadership in business policy formation          
“NAME OF EO” works with us to improve the efficiency and effectiveness of our business          
“NAME OF EO” supports and understands small business          
I am appropriately consulted on policies that affect my firm          

 

PART III: CURRENT ISSUES IMPACTING ON FIRMS

7. What are the top three issues that affect your firm?

1


2.


3.


 

8. Do you have a positive perception of "NAME OF EO"'s current public stance on these issues?

Positive
(1)
Generally positive
(2)
Neutral
(3)
Negative
(4)
Don’t know/can’t say
(5)
         

 

9. If "NAME OF EO" has provided your firm with any direct advice or guidance (on these issues) how useful or not have you found this?

 Very useful
(1)
Useful
(2)
Not useful
(3)
Not relevant
(4)
Don’t know/can’t say
(5)
         

PART IV: COMMUNICATION

10. Through reports in newspapers, television, internet, and radio, is it your impression that "NAME OF EO" is an effective organization at the national level in debates concerning business and the economy?

Strongly agree
(1)
Fairly strongly agree
(2)
Do not agree
(3)
Do not agree at all
(4)
Don’t know/can’t say
(5)
         

 

11. Are you regularly informed of what "NAME OF EO" is doing for business nationally?

Very regularly informed
(1)
Regularly informed
(2)
Information is a bit ad hoc
(3)
Not informed sufficiently
(4)
Never or almost never informed
(5)
         

 

12. What is the quality of information on the policy work and related activities of "NAME OF EO"?

High quality
(1)
Mostly of high quality
(2)
Can be of sufficient quality
 (3)
 Mostly low quality
(4)
 Don’t know/can’t say
 (5)
         

 

13. Are you aware of information, services, and other activities “NAME OF EO” has available for firms?

very aware and I’ve utilised them regularly in the past
(1)
Aware of some and I have utilised some in the past
(2)
Aware
(3)
Not aware  
(4)
Don’t know/can’t say
(5)
         

PART V: REGIONS

14. How important are the “NAME OF EO” regional offices to your membership of the organization?

(5)(4)(3)(2)(1)
Very important       Not important at all

 

15. List in order of preference the three services that you would use the most from your Regional office.

1


2.


3.


PART VI: GOVERNANCE AND SUBSCRIPTIONS

16. Do you have a positive perception of the professionalism of “NAME OF EO” Secretariat and their ability to effectively carry out the work of the organization?

Positive
(1)
Generally positive
(2)
Neutral
(3)
Negative
(4)
Don’t know/can’t say
(5)
         

 

17. Do you have a positive perception of the current leadership of “NAME OF EO” and feel it accurately and professionally represents your interests?

Positive
(1)
Generally positive
(2)
Neutral
(3)
Negative
(4)
Don’t know/can’t say
(5)
         

 

18. Do you have a positive perception of “NAME OF EO” governance structures (Organizational structure, Role of President and Chief Executive, Constitution, etc.)?

Positive
(1)
Generally positive
(2)
Neutral
(3)
Negative
(4)
Don’t know/can’t say
(5)
         

 

19. Do you feel that the subscription you currently pay to “NAME OF EO” is good value for money?

Strongly agree
(1)
Fairly strongly agree
(2)
Do not agree
(3)
Do not agree at all
(4)
Don’t know/can’t say
(5)
         

 

20. Are you happy with the current membership subscription structure or would you like to see changes?

Very happy with current structure
(1)
Reasonably happy with current structure
(2)
Would like to see some changes
(3)
Dissatisfied with current structure and would like to see immediate changes
(4)
Don't know/can't say
(5)
         

PART VII: LOOKING AHEAD

21. Finally, if you were to recommend or suggest three things to “NAME OF EO” in order to to better serve its members, what would you consider to be most important?

1


2.


3.


 

FIRM INFORMATION

Respondent’s information

Name of enterprise


Nature of business


Type of respondent (owner, manager, worker)


Respondent is:           Male                                            Female 


No. of full time employees  Total:               Percentage male:                 Percentage female:


No. of daily paid or temporary employees  Total:               Percentage male:                 Percentage female:      


Location of business


Age of business (year established)


Estimated annual turnover


Membership Category/Sector


Member of any Committee/Board/Council


Year of Membership of EO


Enumerator’s name


Date